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We see appointments 5 days a week! We have appointments available  from 9:00am and  4:30pm Monday through Friday and will close on some Holidays.  Please ask our receptionists and check our Facebook page for the  holidays we are closed. To allow ample time for all patients and  scheduled surgical procedures, we operate primarily by appointment.  Emergency cases will always receive top priority, which is why  occasional appointment delay is inevitable. Please realize that we make a  sincere attempt to see each client on time.

For your convenience “drop-off” appointments are available. A  “drop off” means you can bring your pet at a time  that works best for you and leave them for evaluation and treatment as  required. Usually we ask that you drop off your pet sometime in the  morning so the veterinarians can examine the patient during the time  reserved for admitted patients. For the safety of all animals in our  care, we require all vaccinations and flea prevention be up to date.  Once the exam is complete, we will call to go over the diagnosis and  discharge instructions either via phone call or when you pick up your  pet.

Appointments are available in the morning between 9:00am and  12:00pm and in the afternoon between 2:00pm and 4:30pm. Surgery, procedures, drop offs, phone calls, staff meetings,  etc occur between 12:00pm and 2:00pm. Some exceptions are inevitable.

Even though we make every effort to make our patients feel comfortable  during visits, they may be stressed by new people, new surroundings and  other pets. This is one of the reasons we insist you restrain your pet,  usually a leash for dogs or pet carriers for cats and exotics, before  entering the hospital. For your protection, and that of others, all dogs  must be on a leash and properly controlled while in the waiting area  and exam rooms. 

We require full payment at the time that services are rendered. For  your convenience, we accept Visa, MasterCard, Discover, AMEX, Debit  Cards, cash,  personal checks and Care Credit.

If you would like further information on Care Credit – a flexible  payment option offered only for medical care of your pets and your  family – please contact Care Credit at 800-365-8295 or visit  www.carecredit.com.

Promenade Animal Hospital often sees pets coming from other clinics for  “second opinions,” emergencies, and  people visiting or new to the area. If you bring records from your  previous providers we will be happy to accept all valid vaccinations and  health care reminders in accordance with the laws of Florida. You may  also have your records faxed to us at 561-627-8611 or e-mail at info@promenadevet.com.  We will also be happy to contact your previous clinic for you to have  the appropriate records transferred if they are able to accommodate such  requests. 

At Promenade Animal Hospital we understand the importance of  providing quality medicine at an affordable price. We strive to provide  for all your pets health care needs and maintain a well-stocked in-house  pharmacy. We work only with reputable suppliers, compounding  laboratories, and local pharmacies and have direct relationships with  the drug manufacturers we use. If we don’t have it in stock, in almost  all cases we can get it in a day or less.

Because there are so many fraudulent pharmacies online and so  many counterfeit products being sold to un-suspecting consumers, we do  not normally fax prescriptions. We will however strive to match  published prices for medications on sites we deem legitimate, and indeed  in some cases we beat them with our normal every-day MSRPs. Since we  work directly with the drug companies, we can assure you our products  are genuine, FDA approved, and come with all manufacturer guarantees.  Alternatively, we will be more than happy to refer you to one of the  many excellent local, legitimate pharmacies and can provide written  prescriptions for you to fill at the business of your choice.

At Promenade Animal Hospital we recognize the importance of identity  protection of clients, patients and those individuals who simply visit  our practice or this site. This is a private website run by a private,  family-owned practice. We do not collect or give out any information to  any third party vendors or internet businesses other than those we use  directly for patient care or notification. No information will ever be  disclosed to any outside parties from us or our website hosting company.

It's that simple! And we strictly adhere to this policy.

Your privacy is protected in our hospital at all times. At no  time will any medical information be given out about a client or pet  without the consent of the individual owner, or if you have an  appointment elsewhere. We adhere to a strict Doctor-Patient-Client  relationship and feel trust and open discussions about your pet’s health  demand the strictest confidentiality.